Refund policy
The Sundayware Promise
We want every order to arrive safely and feel right in your home. If something is not right, the following policy explains how we can help.
1. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, please contact Client Care within 48 hours of delivery.
- Include your order number.
- Send clear photos of the item and its packaging.
- Do not return broken pieces unless our team asks you to do so.
Once verified, Sundayware will arrange a replacement or refund at no additional cost.
2. 30-Day Easy Returns
You may request a change-of-mind return within 30 days of delivery. Items must be unused, unwashed, in their original packaging, and in resalable condition.
- How to request a return: Contact Client Care with your order number before sending the item.
- Return shipping: Customers are responsible for change-of-mind return shipping costs.
- Original shipping charges: Original shipping charges are non-refundable for change-of-mind returns.
- Used tableware: For hygiene and food-contact reasons, used tableware cannot be returned unless it is defective.
- Refund timing: After the approved return is received and inspected, the refund will be issued to the original payment method within 3-5 business days. Your bank or payment provider may require additional processing time.
3. Product Variations
Where described on the individual product page, minor variations in color, texture, finish, or shape can be part of the product design. If a variation materially affects use or differs substantially from the listing, please contact Client Care.
4. Trade, Custom, and Bulk Orders
Custom or bulk orders produced for trade, restaurant, or hospitality projects are final sale unless they arrive damaged, defective, or incorrect. Samples may be available before a larger order is confirmed.
This policy does not affect statutory consumer rights that apply in your location.
Questions about a return? Contact Client Care.