Contact information

We Are Listening

Whether you’re curious about a specific glaze finish, need assistance tracking your order, or simply want to share a photo of your Sunday brunch setup, we are here to help.

Our global support team is available Monday through Friday during the following hours:

Europe (CET): 9 AM – 5 PM

North America (EST): 4 AM – 12 PM

We are "early birds" for our North American friends and "afternoon companions" for our European community. We strive to respond to all inquiries within 24 hours, often much sooner during our active service hours.

Drop us a line — we can’t wait to hear from you.

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Common Questions

Before reaching out, you might find an immediate answer in our curated help guides:

• Shipping & Delivery
• Returns & Breakage Policy
• Product Care & Material Guide